Too much guessing in the payment process, confusing

Too much guessing in the payment process, confusing

Unfortunately, the billing and payments felt largely like a task I had to figure out myself with little clear guidance. The payment methods and invoicing steps were not well-explained, leaving me unsure about what to do next at several points. The sign-up process was handled okay, but actually moving through the payment flow required trial and error. Attempts to get telephonic support to clarify these points were slow and somewhat unproductive. The lack of clear instructions meant I had to spend an unnecessary amount of time just understanding basic steps. The one thing that went well was the automated generation of invoices once the payment was finally processed. That part was straightforward and error-free, at least.