Too much guessing and checking wasted way too much time
Getting through the billing and payment process was frustrating because the instructions didn’t make it clear what exact steps I had to take. I spent a lot of time figuring out if invoices were generated or if payments were properly recorded in the dashboard. There was little guidance on how recurring billing was handled or how to access payment history. The sign-up process happened quickly but that was the only part that felt straightforward. Also, dealing with support over phone for payment questions felt inefficient since I was often passed around and had to explain my issues multiple times. Overall, I had to work out nearly all of the billing logistics myself, which way more than I expected. This definitely slowed me down from getting on with the software and training workflow.