Too much follow-up and waiting, not impressed
I was genuinely hoping the sales and pre-purchase process would be straightforward, but it involved quite a bit of back-and-forth with repeated explanations. It felt like I had to tell multiple people basically the same thing over and over before I got the information I needed. The waiting times between calls and emails also added up, which became a hassle because I was eager to start using the software and training. That said, I will admit that the sales reps were polite and answered my questions when they could. But the lack of a clear plan or timeline made me question whether I was the only one going through this confusion. It was a bit frustrating to hear conflicting pieces of information. Overall, if I were explaining this to a friend, I would say it’s worth checking out but be prepared for some patience with communication delays. Ideally, the process should be smoother and less repetitive so customers don’t feel they are stuck in a loop. Still, I do appreciate the efforts on the other side, even if it was a bit slow for my liking.