Too much effort to understand confusing labels and instructions
I want to be straightforward here, your training modules and onboarding process require a lot more clarity. The wording you chose for several steps and options was confusing to me and didn’t feel intuitive, which forced me to spend more time than necessary trying to figure out what to do next. The labels on buttons and database features did not always make sense, so I often hesitated before clicking. It felt like you assumed familiarity with your software that I didn’t have yet, and this was frustrating because the whole point of onboarding should be minimizing effort on the customer’s side. Although some parts of the training videos were clear and easy to follow, the inconsistent naming conventions undermined the effectiveness of those resources. I appreciate that the automatic updates don’t seem to break anything, but that doesn’t fix the bigger issue of user-friendly design in the interface and training materials. You need to rethink your wording and organize the steps better. I really had to put in extra effort to even get started properly, which is not ideal.