too much effort to find needed training info
When I started the onboarding, I was hopeful but found it frustrating how difficult it was to find the exact training material I needed for the dialer and calling tools. The learning portal wasn’t organized in a way that quickly took me to relevant steps, so I spent a lot of time searching through generic content and basic info that didn’t apply to my specific use case. Although the support calls helped somewhat, it felt like I had to put extra effort into figuring out what part of the software actually suited my workflow. I expected more guidance during this initial stage. The automatic updates also sometimes changed the interface without clear explanations, which made it harder to settle in. It wasn’t impossible but definitely took a lot longer than I was hoping.