Too much effort on my side

Too much effort on my side

Honestly, getting the hang of the support and communication process was a bit frustrating. I found myself having to figure out several steps and solutions completely on my own, which made the experience more stressful than it needed to be. While I appreciated that the telephonic support was available when I finally reached out, it felt like I had to expend way too much effort before even getting to that stage. The onboarding flow was not as smooth as I expected either, making it harder to get started efficiently. One thing I will say is that the ongoing updates didn't cause many issues, which was a small relief. But overall, the lack of proactive assistance and clarity meant I felt left in the dark more often than I hoped. This whole process taught me that I need to be pretty self-reliant to use this software comfortably.