Too much effort, nowhere near past experience
Compared to other support setups I have used before, this one was disappointing in how much effort it took to get a basic issue resolved. The warm tone of the agents was somewhat comforting, but that’s where the positives end. The telephonic support was sluggish, often requiring repeated calls and long hold times. Unlike my previous experiences, where quick, clear instructions were given, here it felt like no one had thorough knowledge of the software. Training onboarding did little to alleviate my confusion as well. The database seemed clunky, and updates sometimes changed features unexpectedly, making workflows harder. Sign-up was fine, but the invoicing and payment queries were left hanging far too long. I really hoped for an improvement or at least a similar level of support as I had encountered before, but this just demanded too much time and patience on my part to even begin making sense of the platform.