Too much effort, not confident at all
I want to say straight away that the amount of effort I had to put in just to get basic help was completely frustrating. When I first contacted you, I expected a clear step-by-step guide and consistent support, but instead, things were scattered and confusing. I spent far too much time trying to understand how to navigate the invoicing and payment system, and even the database setup was not clearly explained. The automatic updates made some features disappear and reappear, which was very unsettling. Despite my attempts to reach your telephonic support several times, I never felt fully confident by the end of any call. The support staff often gave answers that didn't directly solve my problems, and I was left guessing what to do next. Honestly, you made what should have been a straightforward process quite difficult, and I still feel uncertain if I’m using the software correctly. If this is the level of support I can expect, I don’t see myself continuing to rely on your services.