Too much effort needed to figure things out
I had to spend quite a bit of time just understanding how to use the database feature effectively for my workflow. The dialer worked okay but it often wasn't clear if it was updated automatically or needed manual intervention. The onboarding was not smooth; even after the initial set-up, the software required trial and error to get anything functional. Calling tools were not intuitive and I found myself searching for answers on my own, since telephonic support was slow and sometimes unclear. The sign-up and payment process went fine but that’s the only part that went smoothly without any hassle. Overall, I feel I had to work harder than expected to make the system run decently and that was frustrating. It seemed like a partly automated tool that left a lot unsaid and unsupported, which put pressure on me to get things working instead of letting the software help.