Too much effort just trying to get started
The entire sales and pre-purchase process felt disorganized and overly complicated. It took a lot more time than I anticipated just to understand what steps needed to be done next. The sequence of tasks did not seem logical; I often found myself completing certain steps only to realize I had missed others that should have been done earlier. Getting through sign-up and payment was not straightforward, with some documents and approvals coming in a puzzling order. Also, the information provided before purchase skipped over some essential details that made the experience frustrating. Support could be reached but didn’t always provide the quick clear guidance needed to resolve confusion about these steps. It really required patience and persistence to get everything in place finally. I think for people who want a smooth start without much back-and-forth, this process might be discouraging. It was more effort than expected just to begin using the software and training services.