Too much effort just to get basic support
I tried contacting the telephonic support hoping they would help me sort out the issue with the dialer not connecting properly. Unfortunately, the communication was quite slow and I didn't feel confident that the help would be efficient if I needed again. It took many attempts and a lot of waiting before I got any response, and the answers were not as clear as I expected. This made me unsure if I would want to reach out to them again in the future for troubleshooting. I ended up having to figure out some things myself, which was frustrating given that I paid for support. The invoicing and payment process was easy enough to follow, but ongoing assistance left me feeling a bit let down. I guess I just hoped for better help with technical problems given the service I signed up for.