Too much digging for simple stuff
I found it really difficult to navigate the WFHI software. When I signed up, I expected a straightforward way to find all the tools I needed for my remote workflows without hassle. Instead, I was met with a cluttered interface that made it hard just to locate the dialer feature. The onboarding flow promised it would be easy, but that was far from my experience. It took multiple attempts and a lot of frustration just to access the database features. Calls through the software didn’t start immediately; often the dialer button was unresponsive. Automatic updates seemed to cause more confusion than help since I lost track of what had changed. Telephonic support was slow to answer and didn’t help much with my immediate issues. Even the sign-up and payment process felt overly complicated. I had to waste quite a bit of time trying to figure out the invoices and payment confirmation. Overall, I needed things simple and accessible, but I just didn’t get that at all with this software, which was disappointing.