too much back and forth on support
Honestly the ongoing support has been kind of a pain most days. When it comes to the first call or message it seems pretty standard and okay but then dealing with things day to day? It definitely takes a fair amount of effort to get clear updates or responses. Usually I have to chase them up multiple times for even small clarifications about the software’s features or about training resources. It’s not that they refuse to help but sometimes the answers are slow or partial and that makes me rethink whether I should spend extra time troubleshooting on my own. The telephonic support staff tries but I feel like the info they give isn't always detailed enough and I am left to figure out quite a bit myself. It’s not a total fail because the software itself mostly works how I expect but this communication slow down has been frustrating. Also the updates notifications are not as clear which leads to surprise changes when working. Overall the effort I put in just to keep things running every day is more than I imagined and sometimes it drains my motivation to stick with it.