Too much back-and-forth in sales, but onboarding itself was fine
I have to start by saying the sales and pre-purchase experience with WFHI was somewhat disappointing because it involved quite a lot of repetition and waiting around. Initially, I thought the process would be quick and straightforward, but instead there were many calls and emails back and forth, much of which repeated the same basic information. This made the process feel drawn out and frustrating, making me question whether I should continue. What stood out most was how long it took to get clear answers about what exactly was included with the software and training package. It felt like every time I asked a new question, I was referred back to documentation rather than given specific answers. However, when it came to actually signing up and starting the onboarding process, that part went smoothly. The sign-up interface was user friendly enough, and once I had access to the software, getting started with the training modules was fairly straightforward. So while the sales process was unnecessarily tedious, the product and setup themselves weren’t bad at all. Unfortunately, that initial waiting and repetition left me feeling less confident about continuing with WFHI. I hope in the future they can streamline the sales process more; that would definitely improve the overall experience. For now, I have to weigh the effort taken beforehand against the usability of the final product as it currently stands.