Too many repeats and long wait times
Trying to get support over the phone was a total drag. Every time I called, I had to explain the same issue all over again, and it felt like no one was listening carefully. The hold time was long, and sometimes the call dropped, forcing me to start the whole process from scratch. I kept getting bounced between people who said they would escalate the problem but then no update came. It wasn’t just one call; I had to follow up multiple times with no progress. The email communication was slow and added to the waiting, which was frustrating when I needed a quick solution. The delays made the experience stressful, and I felt the effort required to get help was way too much compared to what should have been a simple fix. In the end, the level of repetition and waiting made me lose confidence in the support system entirely.