Too long wait for any clear response
I remember the moment when I was really frustrated: the invoicing process somehow got delayed and instead of a quick resolution, I was left waiting on the phone for longer than expected. That specific time was a turning point — I realized the handling of errors was slower than I hoped. Generally, the sign-up was okay, and the training modules loaded without much trouble, but after hitting that bump, I found that the support follow-up seemed vague and slow. It felt like once a problem popped up, they weren't fully prepared for how to fix it fast, which lowered my confidence in the smoothness of the whole setup. The dialer worked fine during calls, and the automatic updates came through without a hitch, but for anything outside standard use, I felt stuck and spent way too much time waiting. It's not that I didn’t see the software’s potential; it just took too long to get help when issues actually appeared.