Too long wait before I felt confident
The pre-purchase information and sales interactions took a considerable amount of time. Initially, I received plenty of material but it was quite generic and didn’t fully address my questions about how the software would fit into my existing setup. The demo calls were scheduled after quite a delay and the responses to my queries were sometimes vague. By the time I reached a decision, I still wasn’t completely confident about how certain features like the database integration or the automatic update system would work in practice. The sign-up flow itself was simple enough, but the anticipation prior to purchase was longer than expected. I will say that the pricing details were transparent, and that helped somewhat. However, the overall experience left me feeling unsure going in, which could be improved.