Too long to get support, very frustrating
My experience with the support and communication was extremely disappointing. I expected quick and efficient assistance when I encountered issues during the initial setup and while using the calling tools. Unfortunately, the telephonic support took much longer than I expected, often putting me on hold or requiring multiple callbacks before any resolution was attempted. This delay severely hampered my ability to utilize the database features effectively and slowed down the onboarding process. Although the software itself seemed promising, the lack of timely support left me feeling very frustrated and confused. I had hoped the training and onboarding materials would compensate, but without responsive communication, progress was difficult. Additionally, the invoicing and payment procedures were not explained clearly during this time, adding to my overall confusion. I realize that some delays are inevitable, but the magnitude of the wait times far exceeded what I was willing to tolerate. It was a significant letdown compared to the friendly descriptions given during signup. I cannot recommend this product based on the poor support I received. The extended delays in help were the major downside, and I expected a much quicker turnaround to resolve my concerns.