Too long to get going despite smooth invoicing
The initial waiting period before I could actually start using the software was longer than I expected and more drawn out than it seemed from the sales information. While the invoicing and payment process itself was clear and efficient, enabling me to get that part done without stress, the onboarding and training phases took quite a while. The software updates seemed to roll in automatically, but the delay in gaining full access to the database and dialer features slowed down the practical start. Telephonic support was available but didn’t speed things up enough to change my overall sense of things moving too slowly. This is why I’m rating my experience at two stars: there were positive elements early on, but the lag in actual usage start dampened my enthusiasm considerably.