Too long to fix problems during training
The training and onboarding process was lengthy, especially when things went wrong or didn’t behave as I expected. At times, the steps felt disjointed, making it difficult to quickly get back on track after a mistake. It took more time than I thought it should to get assistance or to resolve technical glitches within the software. Although the training modules were comprehensive, the response to issues was slow, which added frustration. The calling tools and dialer functioned mostly fine, but when they didn’t, troubleshooting wasn’t straightforward or fast. The database feature was good once set up but getting there required patience. The invoicing and signup process were clear enough, which was one decent aspect of the onboarding. However, overall, waiting through delays and re-doing steps multiple times during training made me question the efficiency of the system. I wish the whole process was quicker and more responsive to problems.