Too long sign-up, confidence only built late
The entire sign-up process took much longer than I expected, and it made me feel unsure about what I was committing to for quite a bit of time. Initially, the invoice and payment steps seemed complicated, and there were multiple places where I had to double-check details that weren't clearly explained. At times, this made me question whether the software would really suit my needs or if I would get stuck with issues. The training and onboarding documentation was somewhat scattered, requiring extra effort on my part to piece things together properly. However, I will say that the telephonic support team was helpful once I finally reached out to them, giving me confidence near the end that I could get assistance if needed. Despite feeling a bit overwhelmed at the start, their responses did make me feel like they know their system well and can guide users effectively. It's just unfortunate that it took so long for me to reach this point of comfort after beginning the process.