Too long onboarding, wasted a lot of time
The training and onboarding process with WFHI took longer than I expected. Initially, I thought the steps would be straightforward but I found myself waiting endlessly for responses between sessions and repeating certain basic explanations during training calls. For example, setting up the dialer and database integration was explained multiple times, which felt like a waste of time. I also had to wait for automatic updates without clear notice about when they would finish, disrupting my workflow. The onboarding itself was split into several stages spread across days, and during this period I wasn’t able to fully utilize the software. While the staff on calls were polite, the overall experience was slowed down by the repetition and waiting. I had expected a more efficient ramp-up given the training was paid for. Next time, I would look for a process that respects my time better.