2 out of 52 of 5Verified customerTraining and onboarding
Too long onboarding process for my taste
I found the onboarding and training took longer than I had expected. The initial setup promised a smooth start, but the actual process included several stages I hadn’t anticipated, such as extended database configuration and repeated calls to support. Although the training materials were detailed, ironically they sometimes felt overwhelming rather than helpful. As a result, getting fully familiar with the dialer and calling tools was more time consuming than planned. I will say the automatic updates did integrate well and didn't disrupt my work, which was a small comfort during the slow start. Overall, I hoped for a quicker onboarding, but what I got was more drawn out and less streamlined than expected.