Too long for the hours I actually work
I found that the training and onboarding took an unexpectedly long time compared to the hours I generally work each day. The scheduled sessions were mostly during conventional office hours, which doesn't match my preferred work times. While the software and the database features are useful, the pace at which onboarding modules were delivered was slow from my perspective. Although the training content was detailed, it did not adapt well to my flexible work hours, making it hard to follow regularly. I also felt that the automatic updates occasionally required me to re-learn parts of the software, which added time. The calling tools were well explained, but I could complete those parts only during specific sessions that conflicted with my actual working schedule. Support was helpful on the phone when I did manage to get through, but arranging calls took extra effort due to timing differences. Additionally, the invoicing and payment process was straightforward but did not influence the time taken. Overall, the onboarding process felt incompatible with anyone working outside regular office timings, which made it frustrating and time-consuming for me personally.