Too long for such simple answers
The whole sales and pre-purchase communication took really longer than I thought it should. I understand that sometimes details need time but explaining the same things several times without much new info wore me down quickly. Calls and emails repeated the usual points and it felt like they were not fully tuned to my specific questions early on. Eventually, I got the answers I needed, but it dragged on over multiple days, more than it should have ideally. Responsiveness was there, but the turnaround delays and back-and-forth tired me out. It made me wonder if a more streamlined pre-purchase briefing could help customers start with clearer knowledge from the outset. Overall, their team was willing to help, no doubt, but the process left me wishing for greater efficiency in communication. Maybe future prospects will benefit from lessons learned here because the lead time was hard to justify for what felt like repeated clarifications instead of immediate resolutions.