Too long for a simple process
The billing and payment sequence was supposed to be straightforward, but it took far longer than expected. The steps seemed out of order, which made it confusing to follow through. I had to spend too much time figuring out where to go next, and the whole process felt unnecessarily complicated. It would have been better if the flow was more intuitive, something that made sense as I moved from sign-up to invoicing and finally payment confirmation. Instead, I kept going back and forth between screens, unsure if I missed something. The lack of a clear guide or reminders on what comes next only added to the frustration. While the system worked eventually, the time it took really put me off. This kind of delay makes a simple payment feel like a chore.