Too long for a simple onboarding
The onboarding process took way longer than I initially expected, which was frustrating. I remember distinctly when I was stuck trying to integrate the calling tool with the database feature; it took ages to figure the sequence out. The training materials provided were a bit generic and didn't seem tailored to how I wanted to set up my workflows. Although the telephonic support was available, I didn’t get through quickly, so I had to rely mostly on trying to resolve issues myself. I appreciated the automatic updates since they ensured the software stayed current, but during that long wait, I felt the process was unnecessarily complicated. Next time, I would definitely want clearer guidance during the first few steps, or else I’d likely need the help of the support team again, and I’d hope it would be faster then. Overall, the time investment was too high for an onboarding that felt disorganized and patchy in some areas.