Too long but went through with support
I reached out to the telephonic support team a couple of times during my first week using the WFHI software because I was trying to set up the calling tools properly. It took quite a while on the phone, and honestly, I feel a bit weary having explained the same issues multiple times already. Some problems were resolved eventually — like getting my dialer settings adjusted to match my workflow — but other parts, such as seamless integration with my existing database, still seem a bit clunky. The onboarding process took longer than I expected, which left me feeling a bit frustrated, although the training sessions were thorough. I guess I might need to call them again next time I hit a snag because the support staff was patient and fairly helpful, but I do hope the process speeds up. The automatic updates seemed to change some features without much warning, which added to my hassle. Overall, it’s a mixed experience: they've got a solid base, but some hiccups make me cautious about depending on their support being quick or always straightforward. At least the invoicing and payment process was smooth enough, so that part was worry-free. It's not terrible, but I’m not exactly eager or optimistic about needing help again soon.