Too Long Before Support Kicked In
I was hopeful about the telephonic support when I signed up, but honestly, the steps felt a bit jumbled and took way more time than I expected. Each query I raised seemed to go through unnecessary hoops before I got a clear answer. I appreciated that the automatic updates didn’t disrupt my work, but beyond that, the communication around the process was confusing. It just didn’t follow a sensible order, which stretched my patience. The invoice and payment part was straightforward, so I can’t fault that. However, when I tried to get help with the dialer, it felt like I was bounced around instead of receiving straightforward assistance. While I understand things can get busy, it made me question how efficient the overall system is for remote workflows. I hope they streamline these steps soon because right now, the onboarding experience could be much better.