Too long and tedious billing process spoiled my experience
I was expecting billing and payment to be straightforward after the initial sign-up, but in practice, it took far longer than I had anticipated. At first, the invoicing system seemed clear and simple to navigate, but as I continued using the software day to day, I ran into repeated issues resolving payment discrepancies. The automatic updates didn't seem to address these problems and sometimes even added confusion by altering invoice formats. I expected a smoother, more modern system; instead the payment process required constant double-checking and waiting on telephonic support, which only added delays. The repeated back-and-forth to correct simple invoice details was very frustrating after the time and effort spent setting everything else up. While the software itself is fine, the ongoing billing hassles made me question continuing usage. I had imagined a pain-free financial workflow but was met with quite the opposite, which soured much of the experience overall.