too long and jumbled steps, lost a lot of time
I honestly didn’t expect the process to be this scattered and slow. It felt like every necessary step was out of order, and I couldn’t keep track of what to do next without constantly going back and forth between the training modules and the software itself. Signing up was one thing, but then setting up the calling tools and the database was a mess because the instructions were not intuitive and often missing context. I wasted so much time trying to figure out how the automatic updates were supposed to work in the background, and telephonic support took forever to get through, which didn’t help with my frustration at all. Even invoicing and the payment steps didn’t line up properly with the schedule I was expecting. It kinda felt like the whole thing was designed without thinking through how a new user would actually get started quickly. Overall, these delays and poor sequencing just made the experience really tedious and time-consuming.