Told my friend: support was hit-or-miss during onboarding
I was expecting the training and onboarding to be smooth since they advertise it as pretty thorough. In reality, the responsiveness of the people handling it was quite uneven. Sometimes, when I reached out with questions, they were quick to reply and helped me understand how to use the calling tools and dialer. But other times, it took way longer than I wanted, leaving me wondering if I was bothering them or if something was wrong. That inconsistency made the experience frustrating overall. The training material itself was fine and covered the basics clearly, so I can’t complain there. It was more about the human side of things, like getting timely answers when something wasn’t clear. If someone asked me if I’d recommend this part of the service to a friend, I’d say it could be better, definitely room for improvement. Their database feature, for example, seemed promising but without prompt support, I wasn’t able to take full advantage of it. So yeah, mixed feelings: some good, some pretty annoying.