Told my friend: pretty quick signup but small wait on follow-ups
The initial signup process was pleasantly efficient without much waiting or repetition of information. I appreciated that I could find most of what I needed quickly even before purchasing, which made the whole thing feel streamlined. When I did have questions after signing up, the telephonic support was helpful but there was a short hold once or twice. Not a big deal, but something to note if you dislike any waiting at all. I also noticed the invoicing and payment steps were clear except for one tiny hiccup — I wish I could get invoices in a preferred format more easily but the support team addressed my queries well enough. So overall for what it is, pretty straightforward and fairly fast with customer service that is responsive rather than perfect. If I were to tell a friend, I'd say it’s a solid setup process but be prepared for a little bit of hold time if you want assistance. Still, not enough reason to hesitate if you want a simple, ready-to-use software experience.