To sum it up, there was some waiting and a bit of repetition
When I went through their process to explore using the WFHI software, I found that some parts went smoothly and others were a bit slow or repeated. Signing up was straightforward and the invoicing was clear, which is good. But waiting for some of the training videos took longer than I thought it would, especially the sections about the calling dialer. I also noticed that I had to re-enter some of my information more than once during the pre-purchase steps, which felt unnecessary. On the other hand, the automatic updates worked without me having to do anything and the database feature fit okay with how I organize my work tasks. Overall, if I explain this to friends, I’d say it was a mixed experience of useful technology and some process delays and repetition which I hope get improved.