To my friend: honestly, it was confusing and unclear
The training and onboarding felt more confusing than helpful to me. At every step, I had to re-listen or doubt what was explained because it wasn’t very clear. It seemed like I was told to do stuff but not why exactly or how to avoid mistakes. The calling tools and dialer were a particular headache because the instructions didn’t match what I saw on screen at times. Plus, moving through the database setup felt frustratingly vague. The automatic updates didn’t help; a few changes happened without explanation. I even struggled with the sign-up and payment processes because the steps weren’t clearly laid out, which is tiring when you’re trying to get started. So overall, I would tell a friend to prepare for some bumpy moments and to expect they’ll have to figure out some things by trial rather than clear guidance. It felt like a lot of hidden info that should have been upfront and easy to follow, but wasn’t.