to be honest, support was mostly waiting and repeating myself
Looking back on my interaction with WFHI’s support a while after the fact, I would sum it up like this: it was mostly a lot of waiting on hold and repeating my issue several times. They were polite enough, but every time I called, I had to explain the same concerns about the dialer not syncing correctly with the database feature. The response was slow, and sometimes I felt like I was stuck in a loop without progress. Even though the automatic updates continued running in the background, they didn’t seem to address my problem. Eventually, the problem got a bit better, but the experience felt draining and inefficient overall. I think if support was more responsive or if there was clearer communication during the waiting, it would have made a big difference. I wouldn’t say the support was terrible, but it was frustrating enough that I would advise anyone using the service to be prepared for some patience and repetition when needing help.