Tired of explaining the same support issues, yet it’s reliable
Honestly, I’m getting a little tired of having to call support with similar questions each time I onboard new team members onto the software, but the support team has been consistent in providing the answers I need without a fuss. It’s not the most exciting part of my day, but I expect this type of help to be needed every now and then and so far it has met my expectations. The telephonic support feels patient even when I have to repeat myself or the same problems come up again. So while I don’t want to keep needing assistance, I’m reassured that it’s there and helpful when I do. I suspect next time I’ll have the same questions but knowing support is willing to assist makes the minor bother worthwhile. It’s a steady, dependable relationship even if sometimes a little weary.