Tired of explaining support steps in same order
I'm really tired of having to explain the same things to support again and again. The steps they ask me to follow do usually make sense, but every time I call, I have to start from square one, describing my setup and issues all over. It feels like they don't keep track of previous conversations, which is frustrating. The communication flows logically when someone understands the sequence, but the staff turnover or lack of continuity slows down the process. Automated updates while useful tend to cause minor glitches that I must report repeatedly. I appreciate that the staff tries to assist promptly over the phone, but the need to constantly retrace my steps eats up time. Invoicing and payment queries are dealt with smoothly, which is a relief. However, if support could have a more organized flow or reference to previous conversations, it would save a lot of effort on everyone’s part and make the entire experience less wearying.