Tired of explaining labels not making sense
Honestly, the sales and pre-purchase section left me feeling a bit worn out. I keep having to explain that some of the wording and labels in the system are confusing or don’t feel intuitively placed. For example, the distinction between different subscription tiers or when exactly you need to confirm your payment details was not instantly clear. I've been through several onboarding steps and every time it feels like I have to stop and figure out what exactly each label refers to, which is frustrating. I understand business software can be complex, but clearer terminology would save a lot of headache and probably speed up decisions. When I mention this to others, it seems they hit the same roadblock. The sales information online tries to cover everything but sometimes uses jargon that doesn’t line up perfectly with the product experience. I’m not overly upset, but I just feel stuck with these small confusions that could easily be fixed. It’s a bit wearying always hoping the next page or label will be more straightforward, only to find another unclear term instead.