3 out of 53 of 5Verified customerBilling and payments
Tired of explaining billing issues
Honestly, I’ve had to explain the billing confusion multiple times now, so I’m getting a bit weary. The customer support is responsive whenever they do respond, which is a plus. But even after explaining the issue, the resolution takes longer than it should and sometimes requires follow-ups from my side. Payment processing and invoicing are generally clear and straightforward, yet the occasional glitches cause delays. Automatic updates seem fine and they don’t interfere with active subscriptions at least. The process overall feels like it could improve with quicker responses and clearer communication when bills don’t add up. I’m not thrilled but I’m managing, hoping that next time it’ll be smoother.