Tired of asking for help but still need it sometimes
Honestly, every time I reach out for support, it feels like repeating the same things over and over, which is quite exhausting. The software usually does what it’s supposed to, but some features are not very intuitive and I need telephonic help now and then. Even though the support team responds reasonably quickly, I have to explain my issue multiple times before they understand properly. I worry I might need to ask for help again in the future because some aspects of the training and onboarding were overwhelming at first, and the updates sometimes change things unexpectedly. The payment and invoicing process was clear, so at least that part is stress-free. Overall, I’m weary of constant follow-ups but haven’t found a way to stop needing assistance entirely. It would be great to have more straightforward guides or faster resolutions because as of now, occasional support is necessary for me to use the WFHI software confidently.