Timing of calls feature worked well but scheduling ka issue raha
Software ki sales aur pre-purchase interaction mein mujhe jo sabse zyada dikkat hui woh ye thi ki calling tools ka jo timing support hai wo thoda mismatched tha hamare actual working hours ke saath. Dialer aur call database features theoretically theek lagte hain, par jab apne routine ke hisaab se login kiya toh aksar mujhe samajh nahi aya ki kab call karna best rahega. Main expect karti thi ki ye zyada flexible ya customizable hoga lekin woh option limited dikhai diya. Sales team ne mujhe initial mein bataya ki software har shift mein kaam karega jo reasonable tha, par jab actual usage start hua toh time zone aur working hours se related kuch gadbad aayi. Onboarding training mein ise properly cover nahi kiya gaya. Payment aur invoicing clear the, par yeh problem kaafi important thi kyunki mere liye call karna flexible time mein hona chahiye tha. Support team ne response diya par immediate solution nahi mila jiski wajah se mujhe kaafi delay face karna pada. Overall, mujhe lagta hai ki agar timing ko thoda aur improve kiya jaye, toh software ka fit hum jaise users ke liye better ho sakega.