timing ki kami thi, kaam ke hours mein support zaruri tha
Mai generally din ke badle raat ke waqt kaam karti hoon, toh mujhe laga tha ki support hours thode flexible honge jo mere timings se match karein, par yeh baat thodi disappoint karne wali rahi. Jab maine ek technical problem ko report kiya, toh telephonic support sirf office hours mein hi available tha jo mera kaam disrupt karne laga. Training sessions bhi thode rigidly scheduled the, jo mere personal schedule ke saath match nahi kiye. Mujhe laga ki agar customer support thoda flexible ho aur automatic updates se related notifications bhi raat ko ya weekends par mil jaayein, toh kaafi madad milegi. Database feature aur dialer tools toh theek kaam karte they, lekin timely help na milne ki wajah se workflow thoda slow hua hai. Mujhe samajh hai ki sabki needs alag hain, par agar yeh shortcomings fix hongi toh experience aur bhi behtar ho sakta hai.