timely response was the highlight despite some communication gaps

timely response was the highlight despite some communication gaps

The responsiveness of the team during pre-purchase inquiries was notably good compared to standard remote workflow providers. I found that while calls were answered quickly and basic questions addressed, wait times increased for more complex clarifications which was a bit frustrating. The onboarding flow was explained well initially but left some details vague, and follow up required. The standout point remains that phones were answered without excessive delays, which differs from other experiences I have had. However, I would suggest improvement in thoroughness during the initial responses to avoid confusion later on. Overall, responses were adequate but could be more consistent in quality and timing.