Time wasted figuring if it fits my actual hours
The whole sales and pre-purchase process took way longer than I had hoped, mostly because I wasn’t sure if their scheduling fit my actual work hours. I had to dig through details several times to figure out if the software's calling tools and dialer would adapt to my time zone and preferred working window. Unfortunately, the information wasn’t upfront or matched exactly what I needed. Despite the training sections trying to explain workflows, it did not feel entirely applicable to my routine. This back and forth meant the onboarding dragged out unnecessarily. For someone with specific hours like me, this experience was frustrating as the product felt like it wasn’t built to really accommodate my schedule, and that I wasted quite some time before deciding against proceeding further.