Time waiting for support calls was longer than I expected
During my interaction with WFHI’s telephonic support, I found the responsiveness somewhat mixed. On one hand, when I did get through, the staff were polite and knowledgeable, providing guidance on how to better use the dialer and database features. On the other hand, the wait times were notably long, sometimes stretching to several minutes which felt inconvenient when I was trying to resolve urgent workflow questions. The automatic update notifications, while useful, occasionally triggered queries that I needed support to clarify, adding to the need for timely responses. Though I understand that some delays are inevitable, the overall waiting time lowered the convenience factor for me compared to the efficiency I had hoped for. So, while the support quality once reached was acceptable, the accessibility could definitely improve to match that standard consistently.