Time taken was way too long for effective onboarding
I found the onboarding and training process with WFHI to be quite disappointing. The instructions were often unclear and lacked detail, which made it difficult for me to get started smoothly. The training materials seemed to jump between topics rather abruptly without thorough explanations, leaving me confused about how to use the dialer tool effectively. It took much longer than I expected to figure out the database management aspects, because the examples given were not practical for my workflow. Adding to the frustration was the onboarding flow, which wasn’t intuitive and often felt like I was missing steps or doing redundant work. The video tutorials did not cover issues I encountered during sign-up or while navigating the software dashboard, forcing me to seek external help. Despite reaching out for telephonic support, the assistance felt generic and delayed, which didn’t help reduce the time investment required. Billing and payment processes were more straightforward, but the lack of clarity in the training overshadowed that positive. Overall, the entire onboarding process took far too much of my time with little productive outcome, making it hard to stay motivated using the software.