Time taken was okay but had to repeat some stuff
I found the pre-purchase process fairly straightforward but it did take more time than I initially expected. There were a few moments when the sales representatives provided similar information multiple times, which felt a little repetitive. Also, waiting to get clarity on certain features before signing up added some delay. However, the representatives were patient and answered all my questions clearly. I appreciated that the system overview documents sent before purchase helped prepare me somewhat. My main reservation was about how long it took — I wished the process could have been streamlined a bit more to reduce waiting time. The invoices generated were clear and they explained payment options in a way that made sense. Overall, the balance between thoroughness and speed in the sales process was decent, but I would have preferred fewer repetitive steps. I also liked that they gave me access to some trial features early, so I could get a feel for the software. In the end, it was a positive experience, just that a little more efficiency in communication would have been great to save time.