Time taken was more than expected but people were responsive
The onboarding and training process with WFHI took longer than I initially anticipated. When I first signed up, the steps looked straightforward, but actually mastering the calling tools and database features required a good deal of time and practice. It was helpful that the training resources were well organized and presented in a logical order, allowing me to build understanding one segment at a time. When I had questions or encountered challenges, I contacted the support team by phone. They were responsive and provided useful answers, which prevented my progress from stalling. The invoicing and payment system worked smoothly without issues, making billing hassle-free. The automatic updates ensured the software stayed current, so I didn't need to worry about manual installations. Although I expected a faster learning curve, I appreciated the level of personal help I received throughout. Moving through the training step by step allowed me to feel confident in using the software independently by the end. Knowing that support was available when needed made the longer-than-expected timeline manageable and ultimately worthwhile.