Time taken was longer than expected, but explanations were clear
Compared to what I initially expected, the whole sales and pre-purchase communication took more time than I thought it would. I was expecting a simpler and quicker explanation of the platform during the signup and payment stages. However, the reps were patient and gave me clear details about what to expect when using the software, especially about the calling tools and database features. The invoicing process was outlined well, even though I felt that some of the technical details could have been made more concise given the extended timespan. I was a bit surprised by how long it took to fully understand the training materials as well, which delayed my onboarding process. Still, the clarity helped me not to feel lost, and I appreciated that every question I had was answered directly. So while the explanations were better than on some other platforms I’ve tried, the overall time taken put me slightly off balance. If everything had been quicker, then it would have definitely been a better experience for me.